Customer Acquisition and Retention Spending: An Analytical Model and Empirical Investigation in Wireless Telecommunications Markets

Customer Retention and Telecommunications Services in Bangladesh

an investigation of accuracy and complexity across different proficiency levels in written narrative task

abstract this quasi-experimental study was aimed at examining the impact of storyline complexity on the grammatical accuracy and complexity of advanced and intermediate efl learners. a total of 65 advanced and intermediate efl learners were selected from iran language institute (ili). an intact group including 35 intermediate participants and another intact group with 30 advanced participants ...

an investigation into iranian teachers consistency and bias in evaluation of students writings

while performance-based language assessment has led to an increased authenticity and content validity in the practice of writing assessment, the reliability of ratings has become a major issue. research findings have shown different reactions by native english speaker (nes) and non-native english speaker (nns) teachers to students’ writings. the focus of this study is on investigating whether i...

A Bivariate Timing Model of Customer Acquisition and Retention

Two components central to the calculation of customer value are acquisition and retention propensities. However, while extant research has incorporated such components into different kinds of models, limited work has investigated the kinds of associations that may exist between them. In this research, we focus on the relationship between a prospective customer’s time until acquisition of a part...

Acquisition of Information in Loan Markets and Bank Market Power - An Empirical Investigation

Do commercial banks invest less in information gathering activity when they compete more aggressively with each other? Does intensifying competitive pressure in bank loan markets affect the quality of informational ties that bind borrowers and lending banks? Using survey data from German manufacturing firms, we are able to directly measure information flows from loan applicants to banks. We fin...